The use of external change agents to promote quality improvement and organizational change in healthcare organizations.

External change agents can play an essential role in healthcare organizational change efforts. This systematic review by HIP Investigator, Dr. Andrew Quanbeck et al. examines the role that external change agents have played within the context of multifaceted interventions designed to promote organizational change in healthcare-specifically, in primary care settings. The team found that practice facilitation with regular, tailored follow up is a powerful component of a successful organizational change strategy.