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What Are We Measuring? Evaluating Physician-Specific Satisfaction Scores Between Emergency Departments

What Are We Measuring? Evaluating Physician-Specific Satisfaction Scores Between Emergency Departments

Most emergency departments (ED) use patient experience surveys (i.e., Press Ganey) that include specific physician assessment fields. A team of authors including HIP Investigator, Dr. Brian Patterson determined whether Press Ganey ED satisfaction scores for emergency physicians working at two different sites were consistent between sites, and to identify factors contributing to any variation.

The group found that Press Ganey satisfaction scores for the same group of emergency physicians varied significantly between sites suggesting that these scores are more dependent on site-specific factors, such as wait times, than a true representation of the quality of care provided by the physician.

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