As our health care system evolves, emphasis is increasingly being placed on delivering cost-effective care for high-cost populations. Care has shifted from expensive settings, such as hospitals and nursing homes, to lower cost settings, such as outpatient clinics, adult day care, and home care. Although the financial and quality impact of these new settings on patients is being evaluated, one other important effect of these changes that has yet to be evaluated is patient satisfaction.
In this study, HIP Investigator Dr. Maureen Smith aimed to develop an instrument to evaluate satisfaction with care for older adults in capitated environments. They surveyed patients using the Program for All-Inclusive Care of the Elderly (PACE) survey and found that the survey appears to have adequate reliability and validity for measuring the satisfaction of older persons and their family members with capitated care.Read More